Refund Policy
Last updated: 16 July 2026
1. Your 14-day right of withdrawal
As a consumer, you can cancel your purchase within 14 days without giving a reason, in accordance with the Danish Consumer Contracts Act (forbrugeraftaleloven). The period runs from the day you (or someone you appoint, other than the carrier) receive the goods.
2. Important: sealed food products
Our blends are sealed food products. For health protection and hygiene reasons, your right of withdrawal lapses if the seal is broken after delivery. This means:
- ✔ Unopened jar with intact seal — can be returned within 14 days
- ✘ Opened jar or broken seal — cannot be returned
This exception follows from § 18(2) of the Consumer Contracts Act regarding sealed goods that are unsuitable for return due to health protection or hygiene.
3. How to cancel and return
- Email us at shifaoriginsofficial@gmail.com within 14 days of receiving your order. State your order number and that you wish to cancel the purchase. You may use the standard withdrawal form, but it is not required.
- Send the product back to: Klosterparkvej 168, 4400, Kalundborg within 14 days of notifying us.
- You pay the return shipping cost, and you are responsible for the product until it reaches us — we recommend using a tracked service.
Please do not return goods COD (cash on delivery); such parcels will not be accepted.
4. Condition of the returned product
You may inspect the product the way you would in a physical shop, but the seal must remain unbroken (see section 2). If a returned product has been handled beyond what is necessary to establish its nature and characteristics, we may deduct the reduction in value from your refund.
5. Refunds
We refund all payments received from you, including standard delivery costs (but not extra costs if you chose a more expensive delivery method than our cheapest option). The refund is made without undue delay and no later than 14 days from the day we received your cancellation notice — though we may withhold the refund until we have received the goods back or you have documented that they have been sent.
Refunds are made to the same payment method you used for the purchase, at no fee to you.
6. Damaged or defective products
If your order arrives damaged, or the product is defective, this is covered by your 2-year complaint right (reklamationsret) under the Sale of Goods Act — not by the withdrawal rules above. Contact us at shifaoriginsofficial@gmail.com with your order number and a photo of the issue, and we will send a replacement or refund you, including reasonable return costs. For food products, the complaint right cannot extend beyond the best-before date.