Terms of Service
Last updated: 16 July 2026
1. Who we are
This webshop is operated by:
ShifaOrigins
Klosterparkvej 168
4400, Kalundborg, Denmark
CVR no.: DK43579681
Email: shifaoriginsofficial@gmail.com
Phone / WhatsApp: +45 60 71 11 25
These terms apply to all purchases made through shifaorigins ("the webshop"). By placing an order you accept these terms.
2. Products
We sell food products, including our blend Shifā' 10, containing honey, Ajwa dates, black seed oil, olive oil and other natural ingredients. Full ingredient and allergen information is stated on each product page and on the product label. Our products are foods, not medicine, and are not intended to diagnose, treat, cure or prevent any disease.
3. Prices and payment
All prices are shown in [DKK/EUR] and include 25% Danish VAT (moms) where applicable. Shipping costs are added at checkout before you confirm your order.
We accept the payment methods shown at checkout. The amount is reserved when you place your order and captured when your order is shipped. Payment is processed securely by Shopify Payments / MobilePay / PayPal; we never store your card details.
4. Ordering and order confirmation
When you complete a purchase, you receive an order confirmation by email. A binding purchase agreement is made when we send this confirmation. If a product is unexpectedly out of stock or listed at an obviously incorrect price, we will contact you before processing the order.
5. Delivery
We ship to EU. Expected delivery time is 2-3 business days within Denmark and up to 30 business days to other destinations. See our Shipping Policy for carriers, prices and details.
6. Right of withdrawal
As a consumer you have a 14-day right of withdrawal under the Danish Consumer Contracts Act (forbrugeraftaleloven), counted from the day you receive the goods.
Important exception for our products: our blends are sealed food products. For health and hygiene reasons, the right of withdrawal lapses once the seal on the jar is broken. You can only return a product if the seal is intact and unbroken.
To exercise your right of withdrawal, notify us clearly by email at shifaoriginsofficial@gmail.com within the 14-day period. You may use the standard withdrawal form in Annex 3 of the Consumer Contracts Act, but it is not required. See our Return & Refund Policy for the full procedure.
7. Complaints
The Danish Sale of Goods Act (købeloven) gives you a 2-year right to complain about defects. For food products, this right naturally cannot extend beyond the product's best-before date. If you receive a defective or damaged product, contact us as soon as possible after discovering the issue, and we will offer a replacement or refund as applicable.
8. Complaints bodies
If we cannot resolve a complaint together, you can submit a complaint to:
Center for Klageløsning / Nævnenes Hus
Toldboden 2, 8800 Viborg, Denmark
naevneneshus.dk
If you live in another EU country, you can also use the EU Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.
9. Liability and governing law
Nothing in these terms limits your mandatory rights under Danish consumer law. These terms are governed by Danish law, and disputes may be brought before the Danish courts.